Your Refund & Cancellation Policy is a good start but needs to be modernized for clarity, transparency, and Indian NGO best practices. Below is a concise, professional, and compliant version tailored for online donations in India.
At Nanhi Pari Foundation, donations are voluntary contributions to support our charitable work. However, we understand that mistakes can happen. Our refund policy is as follows:
1. Eligibility for Refunds
Refunds will be considered only if:
The donation was made in error or without full understanding of the terms.
The donation was made unintentionally or under duress.
Requests for refund must be made within 7 days of the donation date.
2. How to Request a Refund
Email your refund request to taxcertificate@nanhiparifoundation.org with:
Full name
Donation amount
Date of donation
Transaction ID
Reason for refund
3. Processing of Refunds
Refunds, if approved, will be made to the original payment method used for the donation.
The refund will be processed within 14 working days of approval.
Refunds are made in Indian Rupees (INR) only.
4. Decision & Communication
The final decision on refunds rests with the Board of Trustees.
You will be notified by email regarding the status and details of your refund.
5. No Cash or Cheque Refunds
All refunds are processed electronically. No cash or cheque refunds are provided.
6. Payment Gateway
All online donations are processed securely through our payment gateway and are accepted in Indian Rupees only.
Note:
Nanhi Pari Foundation reserves the right to amend this policy at any time.
Donations made for specific campaigns/events are not eligible for refund unless specifically approved by the Trustees.
If you have any questions or need assistance, please contact us at taxcertificate@nanhiparifoundation.org.
